Credit Guide
Credit Guide
Mastoros Property Group Pty Ltd T/A Omega Finance Group
Thank you for considering doing business with Mastoros Property Group Pty Ltd.
We are a Representative of a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. This document provides you with information about us, our Licensee with whom you are dealing and the services we provide.
Licensee’s Business Name QED Credit Services Pty Ltd | ACN 147 272 295
Licensee’s Address 31 Ardentallen Road, Enoggera QLD 4051
Licensee’s Phone Number 1300 817 662
Licensee’s Email Address admin@qedrisk.com.au
Australian Credit Licence Number 387856
Our Licensee has authorised Mastoros Property Group Pty Ltd and Dimitri Mastoros as their Credit Representative:
Representative’s Business Name Mastoros Property Group Pty Ltd | ACN 628 490 942
Representative’s Name Dimitri Mastoros
Representative’s Address 14 Osterley Road, Carina QLD 4152
Representative’s Phone Number 0481 335 444
Representative’s Email Address dim@omega-finance.com.au
Business Credit Representative Number 511250
Individual Credit Representative Number 479333
If you are looking for consumer credit products, our role is to help you find a product that suits you. That process involves talking to you to understand your requirements and objectives in seeking credit, as well as understanding your financial position.
Our assistance process
We are required by law to ensure that any credit product with which we assist you can be deemed “not unsuitable” for you. In simple terms, this means that the product fits your needs and that you can afford to meet the financial repayments.
To establish this, we need to:
make enquiries with you as to your needs;
make enquiries with you as to your financial position; and
collect evidence from you to verify your financial position.
Once we have done this, we will then use our broking expertise to find a product in the market place that you can afford and that meets your needs.
With what products do we provide assistance?
In the past 6 months, the top 6 lenders that our clients have been placed with are:
Macquarie
Suncorp
Commonwealth Bank
ANZ
St George
NAB
This is not to say that we will only deal with these lenders, it is simply that the products these lenders offer have been most suitable to our most recent clients. Your case may be different and we would look at your needs separately and independently of the above list.
How do our credit representatives get paid?
Our Credit Representatives are paid a commission directly from the lender. The lender may pay them a percentage amount upon settlement of your loan and may also pay them an ongoing percentage amount for the life of your loan.
These amounts are paid to the Credit Representative by the lender and ARE NOT payable by you. If you are interested and want an estimate of what the commission payment will be and how it is worked out, please just ask us or our Credit Representative and we will be only too glad to provide you with this information.
What if you are not happy with our services?
At Mastoros Property Group Pty Ltd, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by using whichever of the details on the next page best suits you. You can contact us by whichever of the following means best suits you:
Complaints Manager
QED Credit Services Pty Ltd
31 Ardentallen Road
Enoggera QLD 4051
Email: admin@qedrisk.com.au
Phone: 1300 817 662
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours of receipt. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.
Taking it further
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by our external disputes resolution scheme (EDRS), AFCA, an independent party. You can contact AFCA at:
AFCA
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Let’s Settle It Pty Ltd, T/A Omega Finance Australia
Thank you for considering doing business with Let’s Settle It Pty Ltd.
We are a Representative of a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. This document provides you with information about us, our Licensee with whom you are dealing and the services we provide.
Licensee’s Business Name COG AGGREGATION PTY LTD | ACN 124 319 857
Licensee’s Address level 1 2/4 Roche Street, Hawthorn VIC, 3122
Licensee’s Phone Number 1300 887 754
Licensee’s Email Address compliance@cogfs.com.au
Australian Credit Licence Number 389527
Our Licensee has authorised Let's Settle It Pty Ltd and Matthew Mastoros as their Credit Representative:
Representative’s Business Name Let's Settle It Pty Ltd | ACN 684 230 439
Representative’s Name Matthew Mastoros
Representative’s Address 14 Osterley Road, Carina QLD 4152
Representative’s Phone Number 0413 276 162
Representative’s Email Address matt@omega-finance.com.au
Business Credit Representative Number 572659
If you are looking for consumer credit products, our role is to help you find a product that suits you. That process involves talking to you to understand your requirements and objectives in seeking credit, as well as understanding your financial position.
Our assistance process
We are required by law to ensure that any credit product with which we assist you can be deemed “not unsuitable” for you. In simple terms, this means that the product fits your needs and that you can afford to meet the financial repayments.
To establish this, we need to:
make enquiries with you as to your needs;
make enquiries with you as to your financial position; and
collect evidence from you to verify your financial position.
Once we have done this, we will then use our broking expertise to find a product in the market place that you can afford and that meets your needs.
With what products do we provide assistance?
In the past 6 months, the top 6 lenders that our clients have been placed with are:
Now Finance
Moneyplace
Firstmac Asset Funding Pty Limited
Wisr Finance Pty Ltd
MoneyMe Financial Group Pty Ltd
Metro Finance Pty Ltd
This is not to say that we will only deal with these lenders, it is simply that the products these lenders offer have been most suitable to our most recent clients. Your case may be different and we would look at your needs separately and independently of the above list.
How do our credit representatives get paid?
Our Credit Representatives are paid a commission directly from the lender. The lender may pay them a percentage amount upon settlement of your loan and may also pay them an ongoing percentage amount for the life of your loan.
These amounts are paid to the Credit Representative by the lender and ARE NOT payable by you. If you are interested and want an estimate of what the commission payment will be and how it is worked out, please just ask us or our Credit Representative and we will be only too glad to provide you with this information.
What if you are not happy with our services?
At Let’s Settle It Pty Ltd, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by using whichever of the details on the next page best suits you. You can contact us by whichever of the following means best suits you:
Complaints Manager
Let’s Settle It Pty Ltd
level 1 2/4 Roche Street
Hawthorn VIC, 3122
Email: matt@letssettleit.com.au
Phone: 0413 276 162
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours of receipt. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.
Taking it further
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by our external disputes resolution scheme (EDRS), AFCA, an independent party. You can contact AFCA at:
AFCA
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au